STEP Learning Strategy & Design, Sr. Manager

The Global Learning & Development (GLD) team designs, develops and delivers learning solutions for ServiceNow’s Success, Technology, Experience, and Platform (STEP) Organization. GLD sits within the ServiceNow’s Global People organization, supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. The ideal candidate is naturally curious and passionate about the learning and development space and simplifying complexity – with a keen awareness of evolving tools, technologies, resources, and trends that resonate with a diverse global audience. The candidate will help shape the long-term strategy/roadmap for program efforts across onboarding and in-role development, design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies, AI and instructional design methodologies to meet business objectives. One will also partner with Learning Business Partners, senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact.