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Responsibilities:
- Conduct manual safety case investigations and apply enforcement actions per studio policy.
- Review player reports and detected violations involving harassment, discrimination, griefing, cheating, toxicity, or explicit content.
- Document case details accurately and report illegal harms to NCMEC or law enforcement.
Requirements:
- 1-2+ years of professional experience in Trust & Safety, content moderation, or customer support.
- Strong understanding of sensitive player issues, digital privacy rights, and online safety practices.
- Excellent analytical, written, and verbal communication skills with attention to detail.
Nice to Have:
- Experience with SaaS support, Trust & Safety moderation, Helpshift, or Jira.
- Actively play Sky: Children of the Light.
Thatgamecompany
thatgamecompany is an independent game studio that creates emotionally engaging games like Sky: Children of the Light. The team is dedicated to player safety and inclusivity, with a culture that values empathy and community.