Pension Service Department

As part of our pensions service department, you will be responsible for providing personalized and professional service to participants of over 700 pension plans. This may include responding to participant questions, updating data, and processing requested transactions, while always exhibiting good judgment and a thorough understanding of pension administration rules and procedures. Process participant transaction requests. Research and respond to customer inquiries. Provide annuity benefit quotes. Process new retirement elections. Research the accounts of deceased participants, recoup overpayments (if necessary), locate beneficiaries and help them complete claim paperwork, process death claims. Support the customer service team by helping to answer incoming calls during periods of unusually high activity. Help drive continuous improvement by making enhancement recommendations for existing workflows & procedures. Other duties and responsibilities, as assigned.