Engineering Manager

Take ownership of one or more development teams. This role balances the need for successful and consistent execution goals with mentorship and developing a highly motivated team of engineers in a fast-paced environment. This is not a coding role but you'll be working with your team(s) to ensure high technical quality, high product quality, a pragmatic technical approach as well as making our customers happy! Collaborate closely with Product Management, Engineering Leadership peers and your team to build services and platforms foundational to our virtual agent platform. Manage and prioritize work through a rigorous, yet lightweight, agile process. Provide mentorship, feedback and guidance for your team members through the creation of individualized growth plans and measurable goals. Use your technical expertise to provide leadership and oversight of projects on your team. Guide architecture/design decisions and provide thorough and thoughtful code reviews. Build and support a collaborative working culture in a remote-first environment.