Customer Support Specialist

We are looking for a Customer Support Specialist to join our team, who will respond to emails, reviews, and interviews from users around the world. The position is fully remote and does not require night shifts. At Reface, Customer Support means that you support users across all current and future company products, communicate with users via email, App Store, and Google Play reviews, and ensure every user has the best possible experience with our brand. You will respond to customer requests promptly, politely, and accurately, facilitate user interviews to gather feedback and help improve the product, and collaborate closely with the product team, sharing insights and suggestions based on user feedback.