Director, Clinical Client Operations, PBA Services

The Director, Clinical Client Operations – PBA Services oversees the Clinical Account Consultant team and is responsible for ensuring the consistent implementation and delivery of all clinical operations across Pharmacy Benefit Administration (PBA) market segments including Health Plans, Third Party Administrators (TPAs), and other Platform services. The role spans multiple functions including benefit and formulary strategy and operations, clinical program management, and requires the development of analytical skills to ensure clinical trend and pipeline management. Actively partner with the broader account management team to provide best-in-class member and client service for complex clients to meet client objectives, client priorities and service model deliverables. Provide ongoing direction, mentoring, coaching to team and provide feedback for individual associate growth and development.