Customer Support Specialist (Billing)

You will be working on resolving all types of support issues received via ticketing system, chat or phone, managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner. You will support customers by providing helpful information, answering questions, and responding to complaints. Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features. In addition, you will manage large amounts of incoming inquiries and identify and assess customers’ needs to achieve satisfaction while building sustainable relationships of trust through open and interactive communication and meeting personal/team targets. Responsibilities include responding to support requests promptly and accurately, identifying opportunities to boost customer satisfaction, maintaining internal Quality Control standards, proactively identifying recurring issues and suggesting process improvements to team leads, updating and managing customer accounts and profiles to fulfill their requests, and maintaining effective and timely communication within the team and with customers.