Manager, Fleet Operations Support

The Manager, Fleet Operations Support is responsible for ensuring the smooth operation, high performance, and quality support of Highland’s electric fleet deployments. This role blends operational oversight, process improvement, technical guidance, and team leadership to deliver an exceptional experience for both external customers and internal stakeholders (customer success, engineering, maintenance). You will lead and develop a team of Fleet Support Specialists, who provide remote troubleshooting of customer-reported issues and assist in resolving operational challenges. This role requires strong technical aptitude with EV systems, fleet software, and diagnostic processes, to effectively train and guide team members in problem resolution. Operational Oversight includes monitoring fleet operational performance, serving as the escalation point for complex issues plus supporting onboarding of new fleet deployments. You will also provide technical directions to support specialists during remote troubleshooting sessions with customers.