Care Coordinator

As a Care Coordinator, you will provide primary support for clients seeking care to manage their mental and behavioral health wellness. You will utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care. A consultative approach will be used to assist with identifying the correct provider for care. You will manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary. Interacting with external partners and healthcare systems will be part of the role to ensure access to care. You will also conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care and assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members. This includes ad-hoc projects from time to time based on business needs.