Job Description
As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deployments—delivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.
You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer’s environment, ensuring seamless delivery and exceptional customer experience.
Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers. Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases. Advise customers on best practices for alert tuning, data onboarding, and correlation optimization.
About Palo Alto Networks
At Palo Alto Networks®, they’re united by a shared mission—to protect our digital way of life and thrive at the intersection of innovation and impact.