Customer Success Manager

Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items. Ensure client retention through delivery of exceptional service and support. Assist with challenging client requests or issue escalations as needed. Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership. Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews. Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives. Develop trusted advisor relationships with key accounts and customer stakeholders. Collaborate with sales team to identify and grow opportunities within market.