Product Operations & Customer Support Specialist

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams. You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale. Responsibilities include client launch and cross-functional support, managing cross-functional projects, assisting with workflows and campaigns, providing light creative support, responding to users in a timely manner, troubleshooting issues, and tracking customer trends. The role also involves collaborating with leads to keep project lists visible, and assisting with international rollouts.