Business Process Improvement Specialist

In this Operations team, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. As a Business Process Improvement Specialist, you will be responsible for identifying, defining, and leading projects and initiatives across the LTC Contact Center. These projects have a direct impact on improving the experience for our customers and resolving risk and compliance concerns. We are looking for someone with a passion for leading transformational process improvements, executing on system initiatives, resolving risk concerns, and collaborating with a team of highly motivated process improvement representatives. You will also track overall project status for the entire department in order to periodically report to management and act as a change agent.