Lead Care Manager

The Lead Care Manager (LCM) serves as the client’s primary point of contact. He or she works with all their providers to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. The LCM will assess member needs, oversee the development of care plans, offer services via telehealth or field-based services, connect clients to social services, and advocate on behalf of the client. They will utilize evidence-based practices, conduct outreach, evaluate client’s progress, provide mental health promotion, arrange transportation, and maintain patient health records. The LCM will also complete monthly reporting and attend training.