Credit Operations Specialist

We’re looking for a driven, analytically-minded professional to join our credit operations team. The team is responsible for maintaining and proposing improvements to credit policies, borrower and merchant underwriting, and risk management. Perform reviews of merchant and borrower applications, managing and mitigating credit risk while also seeking to identify and prevent fraudulent transactions. Work cross-functionally with internal stakeholders such as the support team, growth team and product, and act as a subject matter expert for any customer issues related to credit operations and merchant onboarding. Maintain and respond to email inquiries sent to underwriting. Uphold Service Level Agreements (SLAs) for our customers and internal stakeholders. Analyze and propose improvements to current merchant underwriting, fraud mitigation, and loan application processes. Monitor and validate accuracy of implementation and modifications to Know Your Customer (KYC), credit eligibility, and pricing parameters.