Job Description
We’re looking for an experienced Billing Support Specialist who can navigate evolving insurance rules and company policies with confidence. In this role, you’ll review case files, collaborate across teams, resolve escalated patient concerns, and explain financial details in a clear, straightforward way. If you enjoy spotting opportunities to improve processes, thrive in cross-functional work, and value building empathetic relationships with colleagues and partners, we’d love to hear from you.
Required Qualifications include 2+ years experience in a healthcare billing, insurance and/or patient relations role, utilizing electronic health record (EHR) systems and billing software (i.e. AdvancedMD); comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures; detailed knowledge of denial language and carrier CARC codes, with end-to-end expertise of the life cycle of a claim; and a noted ability to apply critical thinking to evaluate complex cases, identify solutions, and make informed decisions.
About Respond
Respond believes that mental health is just as important as physical health and aims to create a world where mental health is no longer stigmatized.