Senior Manager, Customer Success

SmarterDx is seeking a Senior Manager, Customer Success to help customers thrive by ensuring health system clients maximize the value they find in SmarterDx through trust-building, insight identification, and solution-driving. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. Manage a portfolio of existing, “live” customers on the SmarterDx platform and develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives. Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes. Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals.