ESSENTIAL FUNCTIONS:
- Clearly explain the call process and ensure that caller gets to the right place ASAP.
- Monitor call queues to understand ASC activity and how to provide support.
- Make reliable warm transfers ensuring that the caller gets connected with the right person.
STANDARD EXPECTATIONS:
- Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
- Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
- Maintains regular and predictable attendance.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Associate degree or equivalent customer service or sales experience.
- Demonstrates the ability to function independently and possess strong decision-making skills.
- Strong knowledge of customer care, sales techniques, and processes.
Acadia Healthcare
Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of behavioral healthcare facilities and is the largest stand-alone behavioral health company in the U.S with over 23,000 employees.