Senior Project/Change Manager

Responsible for delivering our most complex changes through your own co-ordination or through supporting a team of Project or Change Managers to deliver impactful improvements across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms. You’ll play a key role by Project management or oversight of ops readiness for of our most complex changes which require co-ordination across many teams across Operations. Team leadership: Leading a team of Project or Change managers responsible for supporting other high impact changes to our COps services Effectively planning for capacity of the team, whilst coaching and performance managing the members. Providing visibility for leadership, inputting into plans for future changes. Setting high standards and implementing the right practices to mature how we plan and deliver change across Ops.