Product Support Specialist

As a Product Support Specialist at Ashby, you will be an Ashby expert who delights customers with keen attention to detail, deep product knowledge, and fast service. The role involves working directly with customers, tackling complex integration troubleshooting, and providing detailed workflow instructions. You'll also contribute to projects that enhance team cohesion and efficacy, such as synthesizing technical work from engineering and developing workflow automation. Ashby values ownership, principled thinking, and thoughtful communication. If you are excited to learn a complex product, are curious in addressing customers and creating solutions, possess strong problem-solving skills, delight customers, and prioritize ownership, this role is for you. Be prepared for a remote role and a thorough interview process.