Manager, Technical Account Management

Team Leadership & Talent Development:

• Hire, coach, and develop TAMs to enhance their technical and consultative skills for greater customer impact.
• Foster a team culture centered on accountability, continuous improvement, and customer obsession.

Portfolio Health & Risk Management:

• Maintain visibility across the team's book of business to ensure proactive health management and early risk identification.
• Drive consistent execution of adoption and recovery strategies at scale to protect revenue.

Operational Excellence & Scalability:

• Establish and refine team processes, playbooks, and quality standards for onboarding, recurring services, and AI enablement.
• Use data and metrics to identify performance gaps, celebrate wins, and inform coaching priorities.

Innovation Strategy & AI Enablement:

• Champion the adoption of AI and automation across the team's delivery model to drive customer outcomes.
• Ensure TAMs are equipped to leverage ClickUp AI, workflow automation, and emerging platform capabilities effectively.