You Will:
- Own US customer trust operations: Manage intake, triage, prioritization, and completion of customer security questionnaires, vendor risk assessments, and RFIs.
- Respond to customer security inquiries with technical depth: Complete questionnaires accurately and address security concerns.
- Manage questionnaire queue and ensure SLA compliance: Maintain visibility into pending assessments and track completion timelines.
You Have:
- 5+ years of experience in customer trust, vendor risk, security assessment, or customer-facing security engineering roles at SaaS companies.
- A degree in Computer Science, Cybersecurity, or equivalent practical experience.
- Proven track record completing customer security questionnaires and vendor assessments.
Nice to Have:
- Professional security certifications: CISSP, CCSK, CISM, or equivalent.
- Experience with questionnaire and vendor risk management platforms.
- Background in SaaS security operations or SOC environments.
Perks & Benefits:
- Employer subsidized medical/vision and dental coverage.
- 401k Match (50% of your contribution up to the first 6% of your eligible pay).
- Up to 24 weeks of Parental Leave and Flexible Time Away Program.
Smartsheet
Smartsheet empowers teams to manage work and scale solutions with AI. It is a publicly traded company with a culture of innovation and collaboration.