Job Description
Experian's contact center technology team is at the forefront of innovation, dedicated to creating the latest solutions that enhance customer interactions. Reporting to the Director Customer Experience Engineering we are looking for an experienced Lead Software Development Engineer to join our dynamic team and lead the development of Intelligent Virtual Assistant (IVA) customer experiences, using natural language processing (NLP) and machine learning (ML) technologies. This role is ideal for someone who excels and has experience managing large-scale projects, collaborating with teams by making data-driven decisions.Responsibilities include software development, design, development, scalable systems using Groovy, Python, and Java. Feature Implementation : Collaborate with product managers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications. Conduct code reviews and ensure adherence to best practices including testing, promoting a collaborative team environment. Oversee and optimize the performance of IVA applications, ensuring performance and responsiveness.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world.