Job Description
Seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You’ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/integration team. This role blends hands-on engineering with solution architecture, security, reliability, and cross-functional leadership.
Looking for someone with 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice. Expertise in Amazon Connect, Salesforce Voice/Service Cloud, AWS services, Telephony fundamentals, Integrations/APIs. Must have Strong grasp of security, compliance, and data governance and Agile/scrum experience.