Senior Director, Account Management

Responsible for creating a world-class customer experience from post-sales support, customer support, and through implementation and ongoing value delivery for our customers. This leader will play a pivotal role in driving customer satisfaction, retention, and supporting growth. Requires a result oriented, customer centric leader with a strategic mindset to develop and execute a world class strategy and drive our customer success efforts to support our growing ARR. Drive impact by increasing renewal rates, reducing churn, and expanding revenue through cross-selling and up-selling support. Manage activities including onboarding, customer support, and on-time renewals. Enhance customer lifetime value by increasing product adoption, enhancing customer satisfaction, and driving new business growth through greater advocacy and reference ability. Define and optimize the customer lifecycle. Develop and mentor the team while fostering a culture of continuous learning.Foster a company-wide culture of Relentlessly Prioritizing the Customer.