Digital Program Manager

Craft impactful, relevant, and timely content that enhances the digital experience for our customers. This role focuses on developing and managing digital content across the customer journey—from onboarding to advocacy—while tailoring communications to specific customer personas, products, and use cases. Reporting to the Customer Success Operations Manager, you will support product adoption and customer satisfaction through targeted email journeys, educational content, and self-serve resources. You will also lead the launch and growth of our online Customer Community, creating a vibrant digital space where customers can engage, learn, and share best practices. Develop engaging, product-specific email journeys for key stages in the customer lifecycle (onboarding, feature adoption, renewal, etc.). Collaborate with Product, Marketing, and Customer Success teams to ensure alignment of content with business goals and product releases. Write and curate content that educates and empowers customers, including tutorials, guides, use case spotlights, and feature updates. Lead the strategy and implementation of Magnet Forensics' online Customer Community. Moderate discussions, initiate meaningful conversations, and curate valuable resources to drive peer-to-peer engagement. Own the creation and distribution of digital content tied to product enhancements, feature releases, and roadmap announcements.