Associate Manager, OnSite Operations

The Associate Manager, OnSite Operations leads regional execution of Stryker’s OnSite Services, driving operational growth, profitability, and service quality. This role manages performance delivery, employee development, and strategic initiatives across multiple accounts. The Associate Manager partners with internal and external stakeholders to ensure alignment with business objectives and customer expectations. Manage regional operations to meet financial targets, growth objectives, and quality standards. Lead and support Regional Supervisors, Team Leads, and OnSite Specialists in daily execution and performance. Oversee customer interactions including surgeons, OR personnel, hospital administration, and internal teams. Deliver quarterly business reviews and customer-facing presentations. Monitor and report regional performance metrics to business leaders. Ensure compliance with Stryker policies, hospital requirements, and HIPAA regulations. Promote ProCare product offerings in partnership with Regional Managers and Sales. Drive onboarding, training, and development of regional team members. Develop and execute regional strategy aligned with business goals. Think strategically and futuristically to anticipate operational needs and challenges. Navigate ambiguity and make decisions in complex or undefined situations. Drive accountability across the region, ensuring supervisors are actively managing teams and performance. Partner with Regional Managers to empower supervisors and align sales and service efforts. Recommend and initiate corrective actions related to service quality and product non-conformances.