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About You:
- Support our ever-growing digital audience.
- The contract length is 6 months.
- Report to our Digital Reputation Manager.
Responsibilities:
- Engage with online community responding to comments in a timely manner.
- Manage social listening tools to monitor positive/negative comments and topic trends.
- Ensure goals are met and communicate anecdotal and qualitative data and recommend changes to improve results.
Requirements:
- 2-3 years of relevant customer service and/or social media experience.
- Strong copywriter with the ability to communicate effectively for each owned channel.
- Ability to thrive in a startup, fast paced culture.
Perks & Benefits:
- Fully remote work experience.
- Flexible PTO.
- Free meditation app membership (Headspace).
Nutrafol
Nutrafol is a growing company that creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.