Source Job

• Direct Customer Engagement: Monitor and respond to comments across social platforms with empathy.
• Engagement Strategy: Implement tactics to spark conversations and increase community sentiment.
• Support Partnership: Escalate technical issues to internal teams while maintaining a human touch.

Acorns is a financial wellness app that helps people save and invest. Since 2014, they've grown into a global company with multiple life-stage products, serving kids, teens, adults, and parents, with over 14 million users, helping them save and invest.

• Moderating and responding to comments across clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.

ICUC delivers first-class social media expertise, helping clients bring their brand stories to life. They are a fully remote company since 2002 with a culture built on collaboration, responsibility, and trust where employees are recognized and supported.

• Moderating and responding to comments across clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping their clients to bring their brand stories to life. ICUC is a fully remote company with a culture built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements.

• Manage innovative and engaging social media campaigns
• Ideate social media content buckets and creative
• Post content to all social media channels

Digital Media Management (DMM), a Keywords Studios company, is a full-service social media agency that specializes in 360 campaigns for the entertainment, games, and consumer brands industries. Our company culture is casual, fun, and empowering with a lot of room for growth within the role.

• Monitor and engage with users on social media platforms.
• Respond to each and every comment, message, and inquiry in a timely and professional manner.
• Collaborate with our social media team to maintain and improve best practices for increasing engagement.

Bubble Skincare creates high-quality, science-backed skincare at an accessible price point. They have built one of the most engaged and loyal communities in beauty, with over 3M+ followers and 20.8M likes on TikTok alone.

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Think quickly on your feet to customize creative solutions.

Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.

• Own and execute the organic content strategy across social, blog, email, and website.
• Manage daily publishing and engagement across LinkedIn, Instagram, TikTok, Facebook, Reddit, Trustpilot, Google Reviews and niche communities.
• Create content hands-on (writing, video, design) using tools like Canva/Figma and AI.

Sunrise Group is building the future of sleep health by combining innovative technology with expert care. They are a fast-growing team across the US and Europe, backed by more than $50M (€46M) from leading investors including Amazon’s Alexa Fund, Eurazeo, Kurma, and VIVES.

• Own and execute the organic social media strategy across platforms.
• Create and manage a content calendar that aligns with brand narrative.
• Monitor and respond to community engagement to foster connection and trust.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Responsible for implementing and leading social strategy for both Acorns and Acorns Early that connects to larger marketing and business goals
• Grow and evolve Acorns’ social media presence across Instagram, TikTok, Reddit, LinkedIn, YouTube, and other emerging platforms, leading a social media strategy
• Develop, manage, and execute a dynamic content calendar, ensuring timely, relevant, and strategic content across priority channels

Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life stage products serving the needs of kids, teens, adults, and parents.

• Shape the future of 1Password’s global social media presence.
• Build brand love, drive awareness through creative storytelling.
• Lead social programs that connect emotionally and show up culturally.

1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. They have over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password.

• Monitor and respond to member questions across various platforms.
• Moderate discussions and enforce community guidelines.
• Coordinate content calendars with Marketing and Training teams.

Planning Center supports over 90,000 churches worldwide with tools to communicate and connect with their congregations, organize information, and coordinate events. As an independent company, they pride themselves on being debt-free with no outside investors and enjoy the flexibility of remote work.

• Be the first point of contact for users across social channels and email.
• Support customers of a leading digital subscription-based product suite.
• Maintain a positive brand presence by responding to customer questions.

BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. BrickBrands is a fast-growing company offering opportunities and learning experiences for talented individuals to be a part of our global team with diversity and inclusivity.

• Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams.
• Respond to CX and social inquiries with timely, thoughtful, and on-brand communication.
• Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety.

Grüns believes that foundational nutrition should be simple and convenient for everyone. They are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. Everyone at Grüns works hard, but they believe in wellness and balance too.

• Manage content calendar.
• Search for and create relevant content for all channels.
• Monitor social media channels daily and engage with the audience.

InterNations is the largest global community for people who live and work abroad, boasting over 5.6 million members in 420 cities worldwide. They offer global and local networking and socializing, both online and face-to-face, and are part of New Work SE.

• Brainstorm activities and content to inspire and grow the community.
• Manage and respond to customers through forums, websites, and social media.
• Develop practices and improvements for social media and community management.

ModSquad has been reinventing the Customer Experience Services industry since 2007. They work with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries with a primarily remote team.

• Provide ongoing support to a portfolio of standard customers, serving as a consistent point of contact to help customers adopt core product features and achieve early success.
• Execute proactive, scalable customer engagement programs, including scheduled check-ins, adoption reminders, webinars, group trainings, and mass email campaigns in partnership with the Customer Education team.
• Monitor customer health indicators, usage trends, and engagement signals to identify customers who may need additional outreach or support.

Forma's flexible benefits software helps companies offer competitive benefits packages. They have helped hundreds of the world’s most admired companies design and support flexible, inclusive benefits programs for nearly a million employees.

• Provide support across email, chat, and phone.
• Build rapport with customers and guide them.
• Assign leads to the right partner agents or teams.

Neighborhoods.com is dedicated to making a real difference in people’s home-buying journey. They foster a collaborative remote environment where employees thrive by providing exceptional customer support.

• Own and manage Casa's social media presence across all channels.
• Write and publish compelling content that converts.
• Help launch new features and products by pulling together messaging, content, and simple campaigns that get people excited.

Casa is the secure home for your bitcoin as they are the leading provider of Bitcoin self-custody solutions, the ultimate blend of security, privacy, and control. Their team combines deep security expertise, human-focused design, and exceptional customer service to empower their clients and build lifelong relationships.

• Implement content strategy and manage the editorial calendar.
• Develop thought leadership content and own webinar planning.
• Define social media strategy and manage customer storytelling initiatives.

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. They empower educators across roles with technology that streamlines processes and manages information and resources.

• Develop and implement a comprehensive social media strategy.
• Create, curate, and manage high-quality, engaging content.
• Monitor and manage brand reputation through social listening.

Busha is at the forefront of digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. They aim to build an open financial system with innovation, efficiency, and user-friendliness, valuing clear communication and continuous learning.