Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams.
Respond to CX and social inquiries with timely, thoughtful, and on-brand communication.
Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety.
Grüns believes that foundational nutrition should be simple and convenient for everyone. They are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. Everyone at Grüns works hard, but they believe in wellness and balance too.
Direct Customer Engagement: Monitor and respond to comments across social platforms with empathy.
Engagement Strategy: Implement tactics to spark conversations and increase community sentiment.
Support Partnership: Escalate technical issues to internal teams while maintaining a human touch.
Acorns is a financial wellness app that helps people save and invest. Since 2014, they've grown into a global company with multiple life-stage products, serving kids, teens, adults, and parents, with over 14 million users, helping them save and invest.
Brainstorm activities and content to inspire and grow the community.
Manage and respond to customers through forums, websites, and social media.
Develop practices and improvements for social media and community management.
ModSquad has been reinventing the Customer Experience Services industry since 2007. They work with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries with a primarily remote team.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
Work closely with our Digital Reputation Manager to execute a multi-platform strategy.
Monitor, record, analyze, and summarize sentiment learnings and present them in an actionable way to the larger team.
Reflect the voice and public perception of Nutrafol across all social platforms through timely, thoughtful, and grammatically correct responses.
Nutrafol is a growing company that creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Moderating and responding to comments across clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping their clients to bring their brand stories to life. ICUC is a fully remote company with a culture built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements.
Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
Respond to incoming user inquiries, complaints, feedback, and reports
Follow operational processes and procedures to address issues and maintain positive user support experience
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Monitor and respond to member questions across various platforms.
Moderate discussions and enforce community guidelines.
Coordinate content calendars with Marketing and Training teams.
Planning Center supports over 90,000 churches worldwide with tools to communicate and connect with their congregations, organize information, and coordinate events. As an independent company, they pride themselves on being debt-free with no outside investors and enjoy the flexibility of remote work.
Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Monitor and engage with users on social media platforms.
Respond to each and every comment, message, and inquiry in a timely and professional manner.
Collaborate with our social media team to maintain and improve best practices for increasing engagement.
Bubble Skincare creates high-quality, science-backed skincare at an accessible price point. They have built one of the most engaged and loyal communities in beauty, with over 3M+ followers and 20.8M likes on TikTok alone.
Moderating and responding to comments across clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
ICUC delivers first-class social media expertise, helping clients bring their brand stories to life. They are a fully remote company since 2002 with a culture built on collaboration, responsibility, and trust where employees are recognized and supported.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.