Similar Jobs
See allCommunity CX Manager
Grüns
US
CX
Social Media
Community Management
Community Manager (Freelance)
Acorns
Social Media
Communication
Community Management
Community Manager
ModSquad
Global
Social Media
Content Creation
Community Management
Customer Experience Specialist
Karat
India
Zendesk
GSuite
Slack
Social Media Response Associate (Part-Time/Contract)
Nutrafol
US
Social Media
Customer Service
Community Management
Summary of Role:
- Help maintain a positive brand presence by responding to customer questions.
- Resolve issues, and escalate when needed.
- Ideal for someone who’s quick and calm under pressure.
What You’ll Do:
- Helping customers in real time while keeping responses human, clear, and platform-native.
- Managing direct messages (DMs) and private support conversations end-to-end.
- Providing basic product guidance and technical triage, escalating when needed.
Qualifications:
- 2+ years of experience in social care, community management.
- Strong verbal communication & writing skills.
- Fluent in English both written and oral.
BrickBrands
BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. BrickBrands is a fast-growing company offering opportunities and learning experiences for talented individuals to be a part of our global team with diversity and inclusivity.