Job Description
As a Senior Technical Account Manager, you will manage, support, and service assigned accounts with a focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants. Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved effectively. Identify ways to increase customer satisfaction and value-add for customers. Identify customer service opportunities and manage the customer’s technical resources. Serve as a stable escalation and contact point for support requests and escalations.
Coordinates with Managing Architects and Technical resources at Planet, and Account Executives to ensure they are looped into potential work opportunities. Responds to customer technical issues and drives resolution. Manage annual renewals providing proof of value, add-on sales, and service opportunities. Produces monthly reports and manages hourly ad hoc contract work as project manager.
About Planet Technologies
Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team.