Job Description
The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment. A good candidate will have experience with MongoDB or Elasticsearch application support, Linux system administration, and Linux system automation. Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning, as well as operating system and network troubleshooting. In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed. Daily activities include responding to customer requests and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required. Support Data Engineer IIs own moderate to complex customer issues which may take multiple days to resolve fully. This position requires a flexible work schedule, including weekends, holidays, occasional nights, and emergency escalations, along with participation in an on-call rotation during regular shift hours.