$75,000–$130,000/yr
- Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region.
- Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.
- Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs.