Senior Benefits Specialist

Key Responsibilities:

• Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region.
• Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.
• Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs.

Qualifications:

• 7+ years of progressive, dedicated benefits experience.
• Demonstrated experience managing vendors, renewals, escalations, and compliance-related activities.
• Strong working knowledge of U.S. benefits legislation; exposure to Canada, Mexico, and Colombia preferred.

Responsibilities:

• Review vendor invoices, eligibility files, and claims reports for accuracy.
• Ensure compliance with applicable legislation, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial frameworks, and statutory programs in Mexico and Colombia.
• Maintain compliance calendars and support audits, regulatory filings, and documentation standards.