Technical Operations Engineer

Enode’s customers can use our product to connect with over 1,000 different energy devices via the cloud, and we are looking for a Technical Operations Engineer to help us manage the customer support, scaling, and operational challenges that come with working with so many devices. As a part of our Customer Success team, you’ll be part support engineer and part operations manager. You’ll work directly with customers and internal stakeholders to ensure we can efficiently help everyone understand how Enode’s supported devices work and troubleshoot issues when they come up. You will: - Become a domain expert on the types of energy hardware devices Enode supports - Directly engage with our customers to troubleshoot reports of specific devices issues, often requiring you to read device logs or code - Build and own end-to-end systems, tools, and processes across Customer Success, Customer Engineering, and Product Engineering that improve operational efficiency for support and debugging workflows (You might work within our existing platform (Retool) or help us imagine entirely new workflows) - Own the end-to-end operation of efforts that ensure Enode has on-demand access to test with the devices we support - Ensure Enode’s internal & external documentation of how energy hardware devices function under-the-hood is accurate and up-to-date