Source Job

• Provide technical support to claim teams, serve as an SME on complex issues, and drive improvements in claim management accuracy and turnaround times.
• Leverage automation and alternative sourcing to handle tasks, and collaborate across teams to promote best practices.
• Serve as a Subject Matter Expert to support timely delivery of workstream initiatives.

Guardian offers insurance and financial products to help customers achieve their dreams. As one of the largest mutual insurance companies, it serves over 29 million clients and emphasizes well-being.

• Provide technical guidance and operational support for LTD claims management.
• Mentor and coach case managers to improve decision-making and service quality.
• Monitor KPIs, conduct audits, and identify trends to drive continuous improvement.

They specialize in Long-Term Disability claims management, providing technical guidance and operational support. They are a US-based organization with a remote-first culture, emphasizing continuous improvement and employee development.