Job Description
In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues. This position extends well beyond product support as you will be a trusted partner to our enterprise customers by offering developer-to-developer assistance for cloud-native service development and architecture; you will work closely with junior and senior engineers and developers, fixing and improving code and identifying automation opportunities. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve customer Multi-Cloud issues.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing technologies.