In this role, you will provide direct support for critical environments, ensuring service stability. You will engage in automation, issue remediation, and root cause analysis to maximize uptime and reduce costs. The role extends beyond product support; you will be a trusted partner, offering developer-to-developer assistance for cloud-native service development and architecture, and working closely with engineers to improve code and identify automation opportunities.
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Join the Systems & DevOps team responsible for the efficient operation of infrastructure to run NCBI's many applications by providing convenient and scalable solutions for development, deployment, and operations across teams, languages, and cloud and on-prem environments. This is a great opportunity to work on challenging problems in a technical, scientific, and goal-oriented environment.