Clinical Director, Global Operations

Responsibilities:

• Represent ComPsych at international conferences, expert panels, and industry forums, focusing on the continental European market.
• Collaborate with sales and customer success teams in global sales pursuits, contributing to RFP responses and strategic account sessions.
• Drive new clinical initiatives globally, communicating program updates and emerging trends to senior management and external stakeholders.

Clinical Quality Oversight:

• Establish and monitor clinical quality indicators and benchmarks applicable to all markets and delivery models.
• Ensure compliance with clinical protocols, legal requirements, and documentation standards across global operations.
• Evaluate clinical performance data to identify trends and opportunities for service improvement, translating findings into operational changes.

Global Leadership and Staff Management:

• Provide direct supervision of global intake offices and clinical staff, responsible for their productivity, performance, and professional development.
• Apply clinical judgment to resolve escalating service issues, provide crisis stabilization guidance, and ensure appropriate resource allocation.
• Promote a culture of clinical excellence, accountability, and continuous improvement within global intake teams.