Senior Director, Enterprise Measurement

Responsibilities:

• Define and maintain north star metrics and KPI hierarchies across the business.
• Establish standardized measurement frameworks for growth, retention, product, and channel initiatives.
• Partner with leadership to translate business goals into clear success metrics and OKR alignment.

Metric Governance:

• Establish and enforce enterprise metric governance, including ownership and change management.
• Serve as the central authority for metric definitions and measurement standards.
• Ensure consistent application of metric definitions across all reporting and planning.

Decision Systems:

• Design measurement outputs for decisions, building KPI trees for root-cause analysis.
• Translate performance into clear narratives and recommendations for leadership.
• Reduce reliance on custom analysis through reusable frameworks and standardized logic.

Measurement Innovation:

• Shift the organization away from dashboard-centric reporting toward dynamic insight delivery.
• Partner on adopting modern technologies like AI and automation to improve speed and accessibility.
• Introduce self-serve measurement experiences to minimize reliance on analyst-driven workflows.