Job Description
Educate and train customers on Golf + POS workflows that support their day-to-day operations. Partner with Account Managers to resolve issues and strengthen long-term workflows. Implement new product features following upsells. Act as a product expert and adoption champion to ensure customer satisfaction and retention. Collaborate cross-functionally with Customer Success, Product, Support, and Development teams. We’re looking for a customer-focused and tech-savvy individual who has experience with: Conducting customer training, onboarding, or orientation sessions. Translating technical concepts into easy-to-understand instructions. Solving problems quickly and empathetically.
About Lightspeed
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.