Director, Strategic Consulting

Lead and deliver cutting-edge loyalty consulting, strategy, and program design, maximizing consumers’ emotional connection throughout their customer lifecycle and delivering enterprise value for clients. You will collaborate closely with Kobie’s client services, business development, analytics, marketing services, technology, and operations teams. The ideal candidate is highly self-motivated, thrives in a fast-paced and ambiguous environment, and is an exceptional storyteller and problem-solver. You will design, evolve, and optimize loyalty, retention, or engagement programs, partner with cross-functional teams to drive strategic client roadmaps, synthesize research and data analysis into insights, communicate fact-based points of view, and oversee scope and deliverables for multiple projects. The role requires loyalty program expertise, cross-industry perspective, strategic consulting skills, and a results-oriented approach.