SDE I Backend

Looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You’ll work extensively with tools like Postman/Insomnia , writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You’ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation and enablement, rather than core product development. Key Responsibilities: Develop and consume RESTful APIs for integrations with client systems Support customer onboarding, configuration, and technical enablement. Integrate with CRM platforms like Salesforce, HubSpot, and Zoho Build scripts and tools to support customer-specific customisations Monitor product performance and resolve incidents in customer environments Act as a technical bridge between Customer Support, Product, and Engineering Document recurring issues, resolutions, and integration guides Gather and relay customer feedback to internal teams Collaborate with cross-functional teams to improve the overall customer experience Troubleshoot and resolve technical issues raised by customers