Maintain and support the unified post-sales support architecture on Salesforce Service Cloud, case management, and agent tools.
Deliver engineering workstreams like AI-driven case summarization, Omnichannel routing, and data integrations.
Rotate into DFR role to triage alerts, monitor health KPIs, and document findings.

Must-Have Skills:

Core Salesforce development with Apex, Lightning Web Components, and Flows.
Service Cloud and Omnichannel expertise for configuring routing architectures.
Production support and troubleshooting with incident management experience.

Integrations & Data Pipeline:

Build Salesforce integrations with external platforms and enterprise data warehouses like Snowflake.
Monitor system health and manage operational incidents for platform reliability.

Inallmedia.com

Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote distributed teams across LATAM. We partner with international clients, providing long-term technical expertise and product innovation.

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