Platform Administration and Optimization:

  • Administer Marketo Engage including campaigns, lead scoring, lifecycle, segmentation, and database governance.
  • Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP.
  • Design and maintain customer journeys in Adobe Journey Optimizer (AJO).

Data Strategy and Integrations:

  • Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms.
  • Enforce data quality standards, identity resolution, and consent management within AEP.
  • Apply ETL concepts and integration patterns to support reliable, scalable data pipelines.

Campaign Execution:

  • Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media.
  • Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency.
  • Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization.

ServiceNow

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.

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