Platform Administration and Optimization:
- Administer Marketo Engage including campaigns, lead scoring, lifecycle, segmentation, and database governance.
- Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP.
- Design and maintain customer journeys in Adobe Journey Optimizer (AJO).
Data Strategy and Integrations:
- Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms.
- Enforce data quality standards, identity resolution, and consent management within AEP.
- Apply ETL concepts and integration patterns to support reliable, scalable data pipelines.
Campaign Execution:
- Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media.
- Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency.
- Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.