Tier 1 Help Desk Technician

As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country. Responsibilities include providing excellent customer service, walking clients through diagnostic procedures, communicating with vendors, performing maintenance tasks, providing user training, and configuring PCs, printers, and network equipment. Handle technical requests such as password resets, and perform Tier 1 troubleshooting related to printers, networks, antivirus programs, Microsoft Windows, Microsoft Office, and Apple OS.