Customer Experience Specialist

We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives. The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role. Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction. Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly. Assist clients with any and all questions and concerns regarding their subscription, product, and service overall. Escalate critical cases and exceptions to CX Supervisor for proper follow-up. Process orders, forms, applications, and general subscription requests. Develop a deep expertise in our product, key differentiators, and the value it provides to our customers.