Learning Facilitator

The Learning Facilitator fosters skill development and career advancement within the organization by delivering engaging and impactful learning experiences. This role is an active educator that bridges the gap between organizational goals and team member development. Facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials. Engage with team members and managers to assess on-going training needs on process, procedures, systems, and regulatory updates. Discuss career-pathing opportunities with managers to align training with departmental growth. Identify knowledge gaps based on individual and team performance, aligning with organizational processes. Assist in collecting and compiling course survey feedback to enhance training quality.