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Operational management and performance:
- Supervise the external analyst team and optimize daily analysis processes.
- Define and monitor key KPIs: reduction of fraud rate, optimization of fraud-related costs and Customer Contact Center costs, improvement of member satisfaction.
- Lead and plan Compliance Committee(s) with an action-, results- and ROI-oriented approach.
Security strategy and business opportunities:
- Support the development of security initiatives that enhance the member experience.
- Act as business owner of the technological transformation (including the evaluation of external tools through RFPs).
Cross-functional leadership and influence:
- Build recognized expertise in fraud prevention and business security.
- Influence marketing, IT, and data projects to embed security considerations.
- Conduct strategic monitoring and regular benchmarking.
Accor Tech & Digital
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.